Your personal data is handled with care at arina plus. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a player in the Philippines. We are committed to keeping your data secure and being transparent about every step of the process.
When you register and use the arina plus platform, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you access the platform, including your device type, operating system, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary for the purposes described in this policy. All data collection is conducted in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.
The personal information you provide is used primarily to create and manage your account, process deposits and withdrawals, and verify your identity in line with our Know Your Customer obligations. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. arina plus may use aggregated, anonymised data to analyse platform usage trends and improve our game offerings and user experience. We will never sell your personal data to third parties for marketing purposes. If you have opted in to receive promotional communications, we may send you relevant offers — you can opt out at any time by contacting [email protected]. All use of your data is limited to what is described in this policy and what is permitted under Philippine law.
arina plus shares your personal data only with trusted third-party service providers who are necessary for the operation of the platform, such as payment processors, identity verification services, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy regulations. We do not share your personal information with advertisers, data brokers, or any unrelated third parties. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required by law or court order. Any such disclosure will be limited to what is strictly required and will be handled with the utmost care. We will notify you of any such disclosure where we are legally permitted to do so.
We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the arina plus platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel whorequire it to perform their job functions. We conduct regular security reviews and audits to ensure our systems remain protected against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012. You are also responsible for keeping your account password confidential and should contact us immediately at [email protected] if you suspect any unauthorised access to your account.
arina plus uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are required for the platform to operate and cannot be disabled. Functional cookies remember your preferences, such as your language settings and login status, so you do not have to re-enter them every time you visit. We do not use third-party advertising cookies or share cookie data with external marketing platforms. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use the arina plus platform, you consent to our use of cookies as described in this policy.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents may be retained for a minimum of five years following account closure to comply with anti-money laundering regulations. Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account and data before the mandatory retention period has ended, we will inform you of the specific data that must be retained and the reason for doing so. You may contact us at [email protected] to request information about how long specific categories of your data are held.
As a data subject under the Philippine Data Privacy Act of 2012, you have the right to access the personal information we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data subject to our legal retention obligations. You also have the right to object to the processing of your personal data in certain circumstances and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact our data protection team at [email protected] with your full name and account details. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable Philippine regulations. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
arina plus reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will notify registered players via email or a prominent notice on the platform. The effective date at the top of this page will always reflect when the policy was last updated. We encourage you to review this policy periodically so you remain informed about how we protect your data. Continued use of the arina plus platform after any update constitutes your acceptance of the revised policy. If you have questions about any changes, please reach out to us at [email protected] or visit our FAQ page.
A quick look at the key protections in place for every Filipino player on arina plus.
All data you send to and receive from the arina plus platform is protected by secure encryption protocols. Whether you are logging in, making a deposit, or updating your profile, your information travels safely. We never store sensitive payment credentials in plain text on our servers.
Under the Philippine Data Privacy Act, you have the right to know what personal information we hold about you and to request corrections if anything is inaccurate. Simply contact our support team at [email protected] and we will process your request promptly. Keeping your data accurate helps us serve you better.
You can request that we delete your personal data when it is no longer needed for the purposes it was collected, subject to our legal retention obligations. We will inform you clearly if any data must be kept and for how long. Once the retention period ends, your data is securely and permanently removed from our systems.
arina plus will never sell your personal information to third-party advertisers, data brokers, or any unrelated organisations. Your data is used solely to operate your account and improve your experience on the platform. We share information only with trusted service providers who are bound by strict data protection agreements.
If you have opted in to receive promotional messages from arina plus, you can withdraw that consent at any time by contacting [email protected]. We will process your opt-out request promptly and stop sending marketing communications. Note that essential account and security notifications will still be sent regardless of your marketing preferences.
This Privacy Policy is designed to comply fully with the Philippine Data Privacy Act of 2012 and its implementing rules and regulations. If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines. We take all such concerns seriously and will cooperate fully with any investigation.
If you have any questions about how arina plus handles your personal data, our FAQ covers the most common concerns in plain Philippine English. You can also reach our support team directly at [email protected]. Ready to play with confidence? Create your free account today.